Shipping Policy

Thank you for shopping with Keepsake Crafters and Brand Partner Swag Co.

Most items are made to order. Production times vary based on the product and order volume.

Typical production times:

Custom Apparel: 5–10 business days
Embroidered Items: 7–14 business days
Personalized Gifts: 5–10 business days
Event and Pre-Order Merchandise: Production timelines will be listed on the product page

Business days are Monday through Friday and do not include weekends or holidays.

Orders are shipped via trusted carriers such as:

Shipping options and rates are calculated at checkout.

Once shipped, estimated delivery times are:

Delivery estimates are provided by the carrier and are not guaranteed.

Tracking information will be emailed once your order ships.

We are not responsible for carrier delays caused by:

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address, additional shipping charges may apply.

If your package arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date so we can assist.

Questions regarding shipping may be directed to:

Brand Partner Swag Co
Email: support@brandpartnerswag.co
Phone: 1.662.587.2265

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